Self-exclusion Policy
1. Introduction
Infinity is committed to responsible gambling and the well‑being of its users. This Self-Exclusion Policy explains the available self‑exclusion options, the steps to request them, their effects on account access, and related support and privacy considerations.
2. Scope and Definitions
“Self‑exclusion” means a voluntary restriction of access to Infinity’s gambling services for a defined period or indefinitely. This policy applies to all Infinity‑branded products and platforms under Infinity’s control.
3. Initiating Self-Exclusion
- Methods: Self‑exclusion may be requested via the in‑platform self‑exclusion form within your account settings or by contacting Infinity’s customer support through the designated support channels.
- Duration options: Minimum period of 3 months; maximum period of 5 years; or an indefinite term.
- Processing: Upon submission, Infinity will review the request. When approved, the self‑exclusion takes effect immediately and the account will be inaccessible for the chosen period. Pending activities, including deposits, withdrawals, and ongoing wagers, will be halted as part of the exclusion.
4. Effectiveness and Scope
During the self‑exclusion period, the account is inaccessible and the user is prohibited from placing bets, depositing funds, or engaging in any gambling activity on Infinity’s platform. The user will also not receive promotional communications related to Infinity’s offerings during the exclusion period. Infinity will take reasonable steps to enforce the exclusion across all Infinity‑branded products and platforms.
5. Termination and Cooling‑Off
Termination of self‑exclusion before the end of the designated period requires a request to Infinity’s customer support. Any termination will take effect after a 24‑hour cooling‑off period, during which the account remains restricted. After the cooling‑off period, normal access and wagering options may resume unless the exclusion period has not fully expired.
6. Responsible Gambling Support
Infinity encourages users to seek professional help when needed. The policy includes information and resources on responsible gambling practices and guidance to access gambling support services. Infinity will provide these resources in a timely and accessible manner upon request or as part of the self‑exclusion process.
7. Privacy and Data Handling
All self‑exclusion requests and related personal data are treated confidentially and processed in accordance with Infinity’s Privacy Policy. Data may be stored for the duration of the self‑exclusion and for a reasonable period afterwards as required by law or regulatory obligations. Users retain rights under applicable data protection laws, including access to and correction of their personal data where appropriate.
8. Amendments
Infinity reserves the right to amend this policy to reflect regulatory developments, changes in operational practices, or other legitimate considerations. Updated terms will be published in the platform in a timely manner and will take effect in accordance with internal policy; continued use after publication constitutes acceptance unless a user elects to discontinue using Infinity’s services in accordance with the applicable terms.
9. Contact Information
For questions or to initiate a self‑exclusion request, users may contact Infinity’s customer support through the in‑platform Help Center or other designated secure channels. Infinity will acknowledge receipt of self‑exclusion requests and confirm the effective date and duration in writing.